We’re incredibly honored to be able to write the foreward for the 3rd edition of this exemplary, front of the house, learning tool. With sections from professional appearance to table service and dining room management – all updated for today’s fast-moving hospitality industry. And, we are especially honored to be alongside restaurant industry icons Herman Cain and Charlie Trotter who wrote the forewards for editions #1 and #2.
“More than ever before, today’s dining out guests are seeking a total dining experience and receiving professional service is a major part of that overall dining experience. Dining out is such a tactile experience at all price and quality levels. Good restaurateurs understand that professional service is true differentiator in an extremely competitive industry.
In this 3rd edition of The Professional Server, authors Sanders and Giannasio have continued to address all the basics of professional restaurant service in a straightforward, easy to understand manner. Equally important, this new edition of The Professional Server has kept pace with an incredibly dynamic restaurant industry, updating relevant evolving trends in areas such as technology, changing food & beverage trends, and what today’s dining out guest expectations are and their definitions of what constitutes great service.
Knowledge, experience, and confidence provide the foundation of a professional server. In this book, the beginning student of service will gain the knowledge and information to get them started on the road to being a professional restaurant server. For the veteran server, this new edition is organized in such a way as to provide an easy update to make their skills relevant to providing an elevated guest experience in any restaurant concept type of today…. from fast casual to white tablecloth.
While quality food and beverage remain important, professional service provides the backbone to the exceptional guest experience. I couldn’t think of a better educational resource than The Professional Server 3rd Edition.“
Congratulations to authors Edward Sanders and Marcella Giannasio. Well done. #TabletopMatters
To get your copy of the just-released The Professional Server – A Training Manual, go here:
Link for amazon:
Link for Pearson (publisher):
