“In sales and customer relationships, the quality of your relationships will determine the outcome of events when there is a problem or issue with price, delivery, quality, or service.”
– Jeffrey Gitomer
Little Black Book of Connections
Available from Amazon:
http://www.amazon.com/Little-Black-Book-Connections-Relationships/dp/1885167660/ref=sr_1_1?ie=UTF8&qid=1411838734&sr=8-1&keywords=little+black+book+of+connections
