A great customer experience is something that both restaurant operators and tabletop suppliers aspire to.
But, it often remains elusive to many because, first of all, it’s often incredibly difficult to insure that your customer will have a great experience when dealing with your company….and, secondly, there’s rarely a system in place to insure that your great customer experience gets replicated each – and every – time, so that it becomes simply part of the culture of a restaurant or a tabletop company.
This video from Alinea’s Expediting Station in the kitchen shows not only the attention paid to providing each of their guests with a extraordinary dining experience, but also the systems in place to insure that it happens with each guest, every night. We think you will enjoy. So…..what kinds of systems do you have in place to insure each of your guests (customers) receives the type of experience you want them to have…..every time?
